Troubleshooting

Export format issues

Fix problems with downloaded resume and cover letter files.

Sometimes exported files don't appear as expected. Here's how to diagnose and fix common export issues.

PDF Issues

Common PDF export problems:

Blank or missing pages: Try re-downloading

Formatting looks different: Check your PDF viewer settings

Links not clickable: Ensure you're opening in a PDF reader, not browser preview

Fonts look wrong: Install missing fonts or try a different PDF reader

Tips

Common Word document problems:

Formatting issues: Open in Microsoft Word for best results

Google Docs may display differently than Word

Missing fonts: Use standard fonts (Arial, Calibri, Times New Roman)

Layout shifts: May occur between different Word versions

If files won't download:

Check your browser's download settings

Try a different browser

Disable ad blockers or popup blockers temporarily

Check if your downloads folder has space

Ensure you're not using an incognito/private window with restricted downloads

If files appear corrupted:

Re-download the file

Try exporting in the other format (PDF vs DOCX)

Clear browser cache and try again

Contact support if issue persists

Always review exported files before submitting to employers.

Exporting your resume

Resume Engine

Generation taking too long

Troubleshooting

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Troubleshooting

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