Troubleshooting

Contact support

Get help from the ApplyPilot support team.

Our support team is here to help you succeed in your job search. Here's how to reach us and get the fastest resolution.

How to Contact Us

Reach support through these channels:

1
Email: support@applypilotai.com
2
In-app: Use the chat widget (bottom right)
3
Contact form: Visit /contact on our website

For Fastest Response

Include this information in your message:

1
Your account email address
2
Description of the issue
3
Steps to reproduce the problem
4
What you expected to happen
5
Screenshots of any error messages
6
Browser and device you're using
Tips
  • Be specific about what you were trying to do
  • Include exact error messages if any
  • Mention if the issue is consistent or intermittent

Response Times

Our typical response times:

1
General inquiries: 24-48 hours
2
Technical issues: 24 hours
3
Billing issues: 24 hours
4
Premium users: Priority response

Self-Service Options

Before contacting support, try:

1
Search this Help Center for your issue
2
Check the FAQ on our pricing page
3
Try the troubleshooting steps in relevant articles
4
Use the AI chatbot for quick answers

Feedback

We love hearing from users! Share feature requests or general feedback at feedback@applypilotai.com

Still need help?

Our support team is ready to assist you.